SOFTWARE SETUP
To setup your computer for the first time you will need to install some software, please follow these instructions.
Please click the link below to download and install VDO Client software, following and agreeing to any prompts onscreen:
https://www.fleet.vdo.com/media/bq4drlt4/tm-windows-installer-x64-2-15-0.msi
If you get an error before install starts asking for 3.5 net framework, see final paragraph below.
(If you already have an older version of DMM 5 installed you may get a message to say some files are in use, if so select “Do not close applications. A reboot will be required” and click ok.)
When it has finished the install, you should see the white VDO tisweb icon in the lower right corner of the screen when you click on the up arrow (as shown in the red box in the image below).
Try restarting your computer if it is not shown after installing software
If the icon is visible, you should now be able to log in at https://www.my-fis.com using your username and password and do the downloads without any problems.
Missing 3.5 net framework?
Please note, if during the install you get an error message asking for the 3.5 net framework, click and install it from the below link and try installing the software again from the link above.
USING THE SYSTEM
If you have followed the setup above and you can see the white vdo logo in the system tray like in the above video you should be able to use the system normally. Log in to the system using your username and password, select download button under download key option. You will see what downloads are on the key, press OK button to dowload them. Close the web page when the downloads are complete (Screen shots for this are below).
PLEASE NOTE: If you can not see the white vdo logo the security on your machine may be stopping the software from downloading. Please see the WORKAROUND section below to show you how to download data on to the system without installing the software.
WORKAROUD
If you have followed the steps above and still can not enter the system you can use the work around below to download driver / vehicle files as shown in the video below.
FIXING PROBLEMS
The most common problem is the could not read client status error when trying to perform a download, this is caused when the software stops working as it should. To fix this try reinstalling the software setup guide above and if that fails the workaround above for downloading the files will solve the issue .
DOWNLOAD INSTRUCTIONS
Create a downloads folder on your desktop by right clicking anywhere on the screen and selecting new > folder. Name this folder downloads or something similar. Once this is done follow the instructions in the video below.
